REMOTE SUPPORT

TAYLOR MARINE SOUTH AFRICA

PC Remote Support via TeamViewer

Terms & Conditions

 

Taylor Marine South Africa (TMSA) provides technical support by accessing your computer to assist with problem solving, setting up and/or commissioning software products and services that have been supplied by TMSA or via their AUTHORISED DEALERS. By agreeing to the TeamViewer session you authorise TMSA support staff to access controls, settings and data residing on your PC.

 

What is TeamViewer? Find out more about TeamViewer by visiting the official TeamViewer website 

  1. TMSA will take all care to preserve and backup owner stored data but cannot be held responsible or liable for loss of data. It is the responsibility of the owner / customer to keep backup copies of the all data.

  2. While all due care is taken to avoid personal data, by allowing TMSA support to remotely access your PC, you may allow access to private data, including but not limited to, the viewing of images, emails, or files required to complete the requested service.

  3. Remote Support is only provided for support to TMSA supplied products (i.e. MaxSea Time Zero, WAASP and other computer based products as supplied by TMSA. Any issues found with the PC Hardware, including Windows Software, Anti-Virus software or configuration is chargeable at standard Technician Rates.

  4. It is the customer’s responsibility to ensure that a suitable data connection is available to the subject PC. All data costs are for the customers account.

  5. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL  Taylor Marine South Africa AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE REMOTE ACCESSING YOUR PC.

Charges: Please note that you may incur charges at our standard technical support rates for remote PC support. 

By clicking the ACCEPT button you agree to the Terms and Conditions for remote support to access your PC.

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